Delivery and returns

Information
General Delivery info

Returns

As we are committed to providing the best shoes for all walks of life, our shoes may differ in terms of colours and sizes. We stringently check for all defects and size issues. However, should you not be satisfied with any of these reasons, you can follow our Return policy.

You must initiate the exchange within 5 days of receiving the product. To be eligible for an exchange, the product must be unused and in the same condition that you received it. It must also be in the original packaging. Shelby & Co. reserves the right to accept or reject any return. 

We only replace products if

(a) you have a size issue,

(b) if the product has a manufacturing defect or

(c) if the product is damaged while being shipped to you.

All shoes should be tried on with care on a carpeted floor to ensure no marks or damage to the sole. If the soles of the shoe show signs of use the exchange will be rejected. 

Exchanges showing any signs of wear or damage, which include the following – Creased upper and scuffed leather sole will not be accepted.

 

How to exchange your product:

To complete your exchange, we require a receipt or proof of purchase. You should Email/WhatsApp us your proof of purchase, photos of the shoes including the soles and reason for exchange to mail.shelbyandco@gmail.com or +233 597 539 540 within 5 days of receiving the order. 

We will respond to your email/whatsapp with our initial approval or rejection of your exchange within 48 hours. If your initial request is approved, we will request that you send the product back to us. The shipping costs for returning your product will be borne by you. Once your return is received and inspected, we will send you an email to notify you that we have received your returned product.

We will also notify you of the final approval or rejection of your exchange depending on the condition of the shoe if it is in line with the photos initially sent. If approved, the shipping of your replacement product will be initiated. Depending on where you live, the time it may take for your exchanged products to reach you may vary.

We shall offer to refund if your size is not available for replacement. 

 

Warranty

Shelby & Co. comes with a 6-month limited warranty against manufacturing defects when purchased from our website or store.

If a manufacturing defect is found, we will replace it, repair it, or give you a discount towards a future purchase. The discount is determined by several factors including, but not limited to, the date of purchase, type of defect, and the amount of wear on the footwear. We reserve the right to only accept warranty replacements that follow our policies.

Warranty Exclusions include:

Normal wear and tear of used shoes

Damage caused by chemical or other foreign contamination 

Odours from the footwear after they have been worn

Cuts, abrasions, or damage resulting from accident, neglect, abuse, misuse of the shoe

DELIVERY

Domestic Delivery

Once your order is ready for dispatch, you will be notified. Deliveries are made between 9:00 a.m. and 4:30 p.m. Please ensure you are reachable and inform us of any updates to your location or contact number. If contact cannot be made upon arrival, we will wait five minutes before rescheduling delivery for the next day at an extra charge.

International Delivery 

You will be notified once your order is prepared for dispatch. International delivery timelines vary depending on your location and selected shipping method. Please ensure your contact details and delivery address are accurate at the time of purchase. Shelby & Co. is not responsible for delays caused by customs processing or unforeseen courier hold-ups. Any applicable duties, taxes, or import fees are the responsibility of the customer.

Delivery Zone

Orders within Greater Accra must be placed by 1:00 pm for same day delivery, otherwise they are delivered the next day. Orders placed in other regions are delivered within 1 working day.

Zone A – ₵25.00

Accra Mall, Airport, American House, Bawaleshie, East Legon, Flowerpot, Legon, Shiashie, UPSA, 

Zone B – ₵30.00

37, Airport Hills, Adjiringanor, Atomic Junction, East Airport, Madina, Ogbojo, Sankara, Trassaco, Adenta 

Zone C – ₵35.00

Agbogba, Akweteyman, Alajo, Alhaji, Ashale Botwe, Avenor, Borteyman, Burma Camp, Cantonments, Christian Village, Circle, Dzorwulu, Gimpa, Haatso, Kanda, Kisseiman, Kokomlemle, Kotobabi, Labadi, Labone, Lapaz, Mamobi, Manet Junction, Mile 7, Nima, North Industrial Area, North Legon, North Ridge, Odorgonno, Omanjor, Osu, Pigfarm, Spintex, Tabora, Tesano, Teshie, Trade Fair, Tse Addo, Westlands, West Legon, West Trassaco

Zone D – ₵40.00

18 Junction, Abelemkpe, Accra Central, Adabraka, Adenta Frafraha, Anyaa, Asylum Down, Baatsonaa, Chantan, Haatso Bohye, Israel, Jamestown, Klagon, Lakeside, Makola Junction, Nanakrom, New Legon, Newtown, Nungua, Old Ashongman, Ridge, Roman Ridge, Santa Maria, School Junction, Taifa, Tantra Hills, Tudu

Zone E – ₵45.00

Abossey Okai, Agbogbloshie, Ashongman, Ashongman Estates, Awoshie, Bubuashie, Dansoman, Darkuman, Dome, East Legon Hills, Kaneshie, Korle Bu, Kwashieman, Lashibi, Laterbiokoshie, Mallam, Mateheko, McCarthy Hills, Nmai Dzorn, Pantang, Sakumono, Sakura, Shukura, Teiman, Tema Comm. 18

Zone F – ₵50.00

Ablekuma, Abokobi, Agape, Amrahia, Ashaiman, Ashaiman Lebanon, Ayimensah, Danfa, Gbawe, Glefe, Kwabenya, Mamprobi, Ofankor, Oyarifa, SCC, Santeo, Sowutuom, Tema Comm. 4–12, Tema Comm. 22 Annex, Tetegu, Weija

Zone G – ₵60.00

Amanfrom, Ashiyie, Mayera, Medie, Michel Camp, Oyibi, Pokuase, Tema Comm. 1–3, Tema Comm. 13–17, Tema Comm. 19–24, Tuba, West Hills, Weija Broadcasting

Zone J – ₵60.00

Kumasi

Zone K – ₵65.00

Outside Greater Accra Region

Zone H – ₵70.00

Afienya, Amasaman, Aplaku, Tema Comm. 25, Kasoa, Kasoa Old Market, Kotoku, Kpone

Zone I – ₵80.00

Aburi, Ashesi University, Central University, Dawhenya, Doboro, Dodowa, Kasoa Millennium City, Kokrobite, New Tema, Nsawam, Peduase, Prampram, Sapeiman

ZONE 1

Mallam

Korle Bu

Mateheko

Darkuman

Odorgonno

Awoshie

McCarthy Hills

Gbawe


ZONE 2

Weija

Weija Broadcasting

Tetegu

SCC

Tuba

Aplaku

West Hills


ZONE 3

Korle-Gonno

Mamprobi

Mamobi

Abossey Okai

Agbogbloshie

Bubuashie

Ofankor

Santa Maria

Avenor

Akweteyman

Alajo

Alhaji

Christian Village

Israel

Taifa

Tantra Hills

Chantan

Tabora

Lapaz

Tesano

Abelemkpe

Newtown

Asylum Down

Tudu

Accra Central

Adabraka

Circle

Kokomlemle

Kotobabi

Pigfarm

Nima

Kanda

North Industrial Area

ZONE 4

Osu

Labone

Labadi

Cantonments

Burma Camp

Trade Fair

Tse Addo

Airport

Airport Residential Area

Airport Hills

Accra Mall

Dzorwulu

Roman Ridge

North Ridge

Ridge

Westlands

GIMPA

Kisseiman

West Legon

American House

Shiashie

UPSA

Legon

East Legon

Bawaleshie

Adjiringanor

Sankara

Trassaco

Omanjor

ZONE 5

Madina

Atomic

Atomic Junction

Haatso

Agbogba

Haatso Bohye

Pantang

Ashongman

Ashongman Estates

Old Ashongman

North Legon

West Legon

Ashalley Botwe

Ashale Botwe

Nmai Dzorn

Nanakrom

New Legon

School Junction

Teiman

Adenta

Adenta Frafraha

Amrahia

Danfa

Ayimensah

Oyarifa

Kwabenya

Dome

ZONE 6

Spintex

Baatsonaa

Manet Junction

Borteyman

Lashibi

Teshie

Nungua

Sakumono

Klagon

Tema Community 1–3

Tema Community 4–12

Tema Community 13–17

Tema Community 18

Tema Community 19–24

Tema Community 22 Annex

Tema Community 25

East Legon Hills

Santeo

Michel Camp

Ashaiman

Ashaiman Lebanon

ZONE 7

Amasaman

Ablekuma

Agape

Medie

Sapeiman

Pokuase

ZONE 8

Amanfrom

Kasoa

Kasoa Old Market

Kasoa Millennium City

Kokrobite

ZONE 9

Afienya

Kpone

New Tema

Dawhenya

Prampram

ZONE 10 

Kumasi

Aburi

Peduase

Nsawam

Ashesi University

Central University

Doboro

Dodowa